Refund policy

Return Policy

Overview

We want you to be completely satisfied with your purchase from Staveness Studios. If you are not satisfied with your purchase, we offer a straightforward return process.

Eligibility for Returns

  • Items must be returned within 30 days of the purchase date.
  • Items must be unused, in their original packaging, and in the same condition as when you received them.
  • Proof of purchase (receipt or order number) is required for all returns.

Non-Returnable Items

Certain items are not eligible for returns, including:

  • Digital Products
  • Gift cards
  • Downloadable software products
  • Perishable goods (such as food, flowers, newspapers, or magazines)
  • Custom or personalized items

Return Process

  1. Initiate a Return: To start a return, please contact our customer service at estaveness@gmail.com with your order number and the reason for the return.
  2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to send your item back to us.
  3. Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number] days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at estaveness@gmail.com.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again, then contact your credit card company. It may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at estaveness@gmail.com.

Contact Information

For any questions or concerns about our return policy, please contact us at:

  • Email: estaveness@gmail.com

Effective Date

This Return Policy is effective as of June 25, 2024.